Start with the business account
Identify the insured entity and link the relevant locations, contacts and policies. A business account may involve several people, so record who is authorised to handle each operational conversation.
Keep the portfolio organised
Use distinct records for the policies in the account. Retain the wording, schedule and amendments for each one, with an owner for unresolved information. A shared account view should make the portfolio easier to navigate without blurring product differences.
Coordinate the renewal review
Bring upcoming dates, open service requests and information needed from the customer into the review. Assign actions across sales, operations and finance so the account is prepared before each policy reaches its next milestone.
What to keep with the record
- Insured entity and business locations
- Contacts and responsibilities
- Policy documents and amendments
- Renewal review and outstanding actions
Reference documents should be matched to the insurer, product and version on the issued policy. This guide covers record management; the issued policy determines coverage.